(FAQ) Frequently Asked Questions

Below are a few frequently asked questions which may help answer any questions you might have.
If you have a question that is not addressed below, please feel free to contact us in the form below.
  1. ?

    How long does it take to create a dress?
    On average producing a dress can take between 4-6 months depending on the selected design as many hours of labour intensive handy-work goes into the production of each bespoke dress.
  2. ?

    I want one! How do I get started?
    Book a consultation with us by filling out the form on the "Contact" section of our website. First consultation is free of charge, however a consultation fee of $3800HKD will be charged if no order is placed upon the 2nd consultation.
  3. ?

    Accepted Payment Methods
    We accept major Credit Cards, Cash, Cheque, Bank Transfer
  4. ?

    What is the payment process?
    A deposit of 50% of the cost of the dress is required once design is confirmed, and the remaining 50% to be paid upon delivery.
  5. ?

    How many times can I alter my dress?
    1-2 times before delivery, 2 mock fittings and 2 real fittings to alter your dress. If additional changes are required, and additional 3800 is required.
  6. ?

    Do you provide a laundry service?
    Yes we can provide a specialised laundry service, fee's vary depending on the gown.
  7. ?

    I don't live in Hong Kong, how do I order?
    Our design studio is based in Hong Kong, however an online phone/video call consultation can be arranged for you for the first consultation.
  8. ?

    Booking an Appointment
    We will do our best to accommodate your preferred time and date, however it is best allow for at least a week to arrange an appointment for your design consultation.
  9. ?

    Do you Deliver?
    Yes, delivery is an option but fees will vary depending on location. We do recommend you to come in for a final fitting and collection.
  10. ?

    Is it possible to alter a previously ordered dress?
    We do provide an alteration of design service, which means you can change the style based on the same gown you previously ordered with us. For example: with a cheongsam, we can eliminate the chest part and add a long sleeve tulle and transform it into a beautiful evening gown.
  11. ?

    I danced a little too hard, can you help me repair my dress?
    Depending on the scale of damage, we can assist you with repairs and will quote on a case-by-case basis.s
  12. ?

    Do you do rentals?
    Unfortunately this is not a service we currently provide. (OR COULD IT BE - We charge rentals at 50% cost of purchasing a gown) - Any damage to gown will need to be compensated in full amount.
Cant find answers? Message us and we will get back to you within 24 hours!
Otherwise feel free to call us at +852 2530 2829
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